Refund & Cancellation Policy

Effective Date: [08Feb2025]

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1. No Cancellation Policy
Once an order is placed on Ownmart, it cannot be canceled. We encourage our customers to review their orders carefully before completing the purchase.

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2. Replacement Policy
We do not offer refunds; however, we provide a replacement option under the following conditions:

• The product received is damaged or defective.

• The product is different from what was ordered.

• The replacement request is raised within [4] days of delivery.

 

3. Conditions for Replacement
To be eligible for a replacement:

• The product must be unused and in its original packaging.

• Proof of damage/defect (such as images or videos) must be provided.

• The original invoice must be included.

 

4. How to Request a Replacement
To request a replacement, contact our support team at [info@ownmart.co] with your order details and proof of issue.

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5. Exceptions
Certain products may not be eligible for replacement, including:

• Items marked as non-replaceable on the product page.

• Products damaged due to customer misuse.

 

6. Contact Us
For any queries related to our refund and cancellation policy, reach out to us at:
Ownmart
Email: [info@ownmart.co]